Some consumers who dispute charges on their credit cards are having a hard time getting those disputes resolved. Seventeen percent of those complaints in February 2017 were about billing disputes with their credit card company. The dispute stems from what many consumers describe as “confusing guidance” from their credit card company after they contacted the company about unauthorized charges on their card accounts, according to the Consumer Financial Protection Bureau.

Those who didn’t get the “confusing guidance say that their company just failed to remove the unauthorized charges on their billing statements. One other major dispute consumers are having is contradictory information about the rewards program information.